Effective date: September 9, 2026
1. Introduction and Company Information
This Privacy Policy explains how MapleBridge Mandarin Learning Inc. collects, uses, discloses, stores, and protects personal information in connection with its Mandarin and Chinese-language learning services, including online and in-person classes, tutoring, assessments, educational resources, websites, forms, communications, and related administrative services (collectively, the “Services”).
MapleBridge Mandarin Learning Inc. is the organization responsible for the handling of personal information described in this Privacy Policy.
Business address: Suite 305, 1177 Granville Street, Vancouver, BC V6Z 1M1, Canada
Email: [email protected]
Phone: +1 (604) 683-9472
This Privacy Policy is intended to reflect applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws such as British Columbia’s Personal Information Protection Act (PIPA).
2. Data Collection and Processing
MapleBridge Mandarin Learning Inc. may collect personal information directly from you, from your use of our Services, and in some cases from authorized third parties or service providers. The types of personal information we may collect include:
- Identification and contact information, such as name, email address, telephone number, mailing address, and emergency contact information;
- Account and registration information, such as username, password, class registration details, and communication preferences;
- Student information, such as age range, language proficiency, learning objectives, attendance records, course progress, assessment results, assignments, and feedback;
- Payment and billing information, such as billing address, payment confirmation, transaction history, and limited payment details processed by payment providers;
- Communication records, including emails, chat messages, support inquiries, feedback, complaints, and call notes;
- Technical and device information, such as IP address, browser type, device identifiers, cookies, log data, and usage analytics when you visit our website or use our online platforms;
- Marketing preferences, such as consent status for newsletters and promotional communications;
- Any other information you voluntarily provide to us in connection with the Services.
Where required or appropriate, MapleBridge Mandarin Learning Inc. will seek consent before collecting personal information, particularly for sensitive information or where otherwise required by law.
We may also collect limited information about minors enrolled in our learning programs, typically from a parent or legal guardian, or from the minor where appropriate and permitted by law. If a child is enrolled, the parent or guardian is responsible for providing consent where required.
3. Purpose of Data Processing
MapleBridge Mandarin Learning Inc. uses personal information for the following purposes:
- To provide, operate, and manage our learning Services;
- To create and administer student accounts and registrations;
- To assess language level, track progress, and personalize instruction;
- To communicate with students, parents, guardians, and clients about classes, scheduling, billing, and support;
- To process payments, subscriptions, refunds, and financial records;
- To send service-related notices, updates, and administrative communications;
- To improve our website, teaching methods, curriculum, and customer experience;
- To manage attendance, certifications, certifications of completion, and educational records;
- To respond to inquiries, complaints, and technical support requests;
- To comply with legal, accounting, tax, and regulatory obligations;
- To prevent fraud, misuse, security incidents, and unauthorized access;
- To send marketing communications where permitted by law and, where required, with consent;
- To protect the rights, property, and safety of MapleBridge Mandarin Learning Inc., our users, staff, students, and others.
We will not use personal information for purposes that are incompatible with those identified at the time of collection unless otherwise permitted or required by law.
4. Legal Basis for Processing
Under Canadian privacy laws, MapleBridge Mandarin Learning Inc. generally relies on one or more of the following bases to process personal information:
- Consent: You have provided express or implied consent for a specific purpose, as appropriate under the circumstances and applicable law;
- Contractual necessity: Processing is necessary to provide the Services requested by you or to enter into or perform a contract;
- Legal obligation: Processing is necessary to comply with legal, tax, accounting, or regulatory requirements;
- Legitimate and reasonable purposes: Processing is reasonable for business operations, security, service improvement, and fraud prevention, provided such processing is appropriate under applicable law and does not override your rights;
- Other permitted grounds: Where collection, use, or disclosure is otherwise authorized or permitted by applicable Canadian privacy legislation.
Where consent is relied upon, you may be asked to provide it explicitly for certain activities. In some circumstances, consent may be implied where permitted by law and the information is not sensitive.
5. Data Sharing and Third Parties
MapleBridge Mandarin Learning Inc. may disclose personal information to third parties only as reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable law. These third parties may include:
- Payment processors and financial institutions for billing and payment processing;
- Cloud hosting, data storage, website, email, communication, and learning management service providers;
- Scheduling, conferencing, customer relationship, and administrative software providers;
- Professional advisers, including accountants, auditors, lawyers, and insurers;
- Regulatory authorities, law enforcement, courts, or other governmental bodies where required or permitted by law;
- Independent instructors, contractors, or service providers engaged to support course delivery or administration, subject to confidentiality and privacy obligations;
- Any party to whom you have expressly authorized us to disclose your information.
We require third parties to protect personal information with appropriate safeguards and to use it only for the purposes for which it was disclosed, subject to applicable legal requirements and contractual obligations.
We do not sell personal information in the ordinary sense of the term.
6. Data Transfer to Third Countries
Some personal information may be processed or stored outside British Columbia or Canada by our service providers. As a result, personal information may be accessible to foreign courts, law enforcement, or regulatory authorities under the laws of those jurisdictions.
MapleBridge Mandarin Learning Inc. will take reasonable steps to ensure that any cross-border transfer of personal information is subject to appropriate contractual, organizational, and technical safeguards consistent with the sensitivity of the information and applicable Canadian privacy laws.
By using the Services or providing personal information to us, you acknowledge that your information may be transferred to and processed in jurisdictions outside Canada, including the United States or other countries where our service providers operate.
7. Storage Duration
MapleBridge Mandarin Learning Inc. retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, tax, accounting, reporting, or regulatory obligations, to resolve disputes, and to enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it is used. In general:
- Student and administrative records are retained for the duration of the relationship and for a reasonable period afterward;
- Payment and transaction records are retained for the period required by tax and accounting laws;
- Communication records may be retained for operational, evidentiary, and support purposes;
- Technical logs and analytics data are retained for a limited period unless needed for security or legal reasons.
When personal information is no longer required, MapleBridge Mandarin Learning Inc. will delete, de-identify, or securely destroy it in accordance with applicable law and internal retention practices.
8. User Rights
Subject to applicable Canadian privacy laws and certain exceptions, you may have the following rights regarding your personal information held by MapleBridge Mandarin Learning Inc.:
- Access: You may request access to the personal information we hold about you and information about how it is used and disclosed;
- Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: You may request deletion of personal information, subject to legal retention obligations and other lawful exceptions;
- Restriction: You may request that we limit the use or disclosure of your information in certain circumstances, where applicable law permits;
- Data portability: Where available under applicable law, you may request a copy of certain personal information in a structured, commonly used format;
- Objection: You may object to certain uses of your personal information, such as direct marketing or other processing based on legitimate or reasonable purposes, subject to legal limitations.
To exercise your rights, please contact us using the information in Section 12. We may need to verify your identity before responding to your request. We will respond within the time periods required by applicable law.
9. Withdrawal of Consent
Where we rely on consent to collect, use, or disclose your personal information, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Please note that withdrawing consent may affect our ability to provide some or all of the Services, such as class registration, communication, or account management. We will explain any material consequences of withdrawal where appropriate.
To withdraw consent, contact MapleBridge Mandarin Learning Inc. at [email protected].
10. Right to Complain
If you have concerns about how MapleBridge Mandarin Learning Inc. handles personal information, we encourage you to contact us first so we can attempt to resolve the issue.
You may also have the right to file a complaint with the appropriate privacy regulator, depending on the applicable law and your location. In Canada, this may include:
- The Office of the Privacy Commissioner of Canada, for matters under PIPEDA;
- The Office of the Information and Privacy Commissioner for British Columbia, for matters under BC PIPA, where applicable.
We will cooperate with regulators as required by law.
11. Data Security
MapleBridge Mandarin Learning Inc. implements reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include, where appropriate:
- Access controls and role-based permissions;
- Password protection and authentication measures;
- Encryption or secure transmission methods for certain data;
- Secure storage and restricted access to records;
- Staff and contractor confidentiality obligations and privacy training;
- Monitoring and incident response procedures.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
MapleBridge Mandarin Learning Inc.
Suite 305, 1177 Granville Street
Vancouver, BC V6Z 1M1
Canada
Email: [email protected]
Phone: +1 (604) 683-9472
Please include enough detail for us to understand and respond to your request. We may ask for additional information to verify your identity.
13. Changes to Privacy Policy
MapleBridge Mandarin Learning Inc. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
When we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website, updating the effective date, or providing notice through other appropriate communication channels.
Your continued use of the Services after an updated Privacy Policy becomes effective indicates your acknowledgment of the revised policy to the extent permitted by law.
By using the Services of MapleBridge Mandarin Learning Inc., you acknowledge that you have read and understood this Privacy Policy.